{"generatedAt":"2026-10-25T02:38:12.322Z","canonicalUrl":"https://status.tecobi.com/","limitations":"Provider reports do not confirm TECOBI impact, customer account health, call connection, or message delivery. App/API checks do not verify every workflow. Observations older than five minutes are unknown. GitHub merges and builds are not production-release proof. Incident windows describe reported start through confirmed recovery, not continuous total outage. This hub is independent of the main application but shares Google infrastructure risk. Lists are bounded to 50 services, 500 updates and 100 active/100 resolved incidents.","services":[{"id":"api","name":"TECOBI API","description":"Backend health endpoint","group":"tecobi","state":"operational","checkedAt":"2026-10-25T02:38:00.000Z","notices":[]},{"id":"app","name":"TECOBI app","description":"App availability","group":"tecobi","state":"operational","checkedAt":"2026-10-25T02:38:00.000Z","notices":[]},{"id":"google-cloud","name":"Google Cloud","description":"GKE, SQL, Cloud Run & Storage · us-central1","group":"provider","state":"operational","checkedAt":"2026-10-25T02:38:00.000Z","sourceUrl":"https://status.cloud.google.com","notices":[]},{"id":"openai-audio","name":"OpenAI audio","description":"Transcription & speech · provider status","group":"provider","state":"operational","checkedAt":"2026-10-25T02:38:00.000Z","sourceUrl":"https://status.openai.com/","notices":[]},{"id":"openai-realtime","name":"OpenAI Realtime","description":"AI voice conversations · provider status","group":"provider","state":"operational","checkedAt":"2026-10-25T02:38:00.000Z","sourceUrl":"https://status.openai.com/","notices":[]},{"id":"openai-text","name":"OpenAI text APIs","description":"Chat Completions & Responses · provider status","group":"provider","state":"operational","checkedAt":"2026-10-25T02:38:00.000Z","sourceUrl":"https://status.openai.com/","notices":[]},{"id":"twilio-messaging","name":"Twilio messaging","description":"SMS, MMS & Messaging API","group":"provider","state":"operational","checkedAt":"2026-10-25T02:38:00.000Z","sourceUrl":"https://status.twilio.com","notices":[]},{"id":"twilio-voice","name":"Twilio voice","description":"US voice connectivity","group":"provider","state":"operational","checkedAt":"2026-10-25T02:38:00.000Z","sourceUrl":"https://status.twilio.com","notices":[]}],"updates":[{"id":"hub-incident-and-readable-updates","title":"Incident timeframes and easier-to-read status updates","summary":"Incident updates now show reported start, confirmed recovery and elapsed time with an explicit time zone. The hub also has improved sharing previews and a readable public page with Markdown and structured data for search and AI tools.","area":"platform","stage":"released","updatedAt":"2026-10-24T21:14:50.355Z","releasedAt":"2026-10-24T21:14:12.909Z"},{"id":"facebook-ad-reporting","title":"Faster, clearer Facebook Ads reporting","summary":"The Facebook Ads report now loads campaign information independently and provides clearer summary metrics, campaign, ad-set and ad details. Production web checks confirmed that overview and detail numbers agree and that navigation and previews work.","area":"app","stage":"released","updatedAt":"2026-10-24T21:14:50.355Z","releasedAt":"2026-10-24T01:33:52.000Z"},{"id":"website-assistant-recovery","title":"Clearer recovery when a website conversation reaches its limit","summary":"The website assistant now has deployed guidance for conversation-history limits and a New chat recovery option. Real end-to-end capacity and recovery behavior remains under observation.","area":"app","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"voicemail-transcripts","title":"Readable, playable voicemail messages","summary":"We are preparing distinct voicemail messages with recordings, transcripts and clearer staff notifications. Background processing, access setup and complete real-voicemail verification still need to be finished before this rollout is complete.","area":"calling","stage":"working","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"vin-trade-scanning","title":"Scan a VIN when adding a trade","summary":"VIN barcode scanning and a portrait-camera layout improvement have been deployed in the app. Final camera and barcode checks on supported devices are still pending; manual trade entry remains available.","area":"app","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"video-studio-reliability","title":"More reliable Video Studio previews on Android","summary":"We are reviewing an Android-specific fix for Video Studio previews and private video downloads. The correction has not been deployed yet; preview and device verification remain part of the release work.","area":"app","stage":"working","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"sms-email-address-preservation","title":"Keep email addresses intact when polishing texts","summary":"The text-correction change is in the deployed backend to preserve complete email addresses. Final live message-processing acceptance is still being checked without sending test messages to customers.","area":"messaging","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"returning-facebook-routing","title":"Route returning Facebook inquiries to the right teammate","summary":"The backend routing change is deployed for eligible returning Facebook inquiries that have no assigned salesperson. We are checking real submissions and assignment notifications while preserving existing owners and protected lead states.","area":"integrations","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"repeat-lead-insights","title":"See repeat leads and provider overlap","summary":"Backend and app changes are deployed for insights into submissions from existing customers, lead age and provider overlap. Final report verification is continuing, and missing historical information will remain clearly identified.","area":"app","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"profile-lead-attribution","title":"Clearer tracking for website and Profile inquiries","summary":"Attribution fixes are moving through deployment and verification so website and Profile inquiries keep their correct origin. We are checking the complete live intake and reporting path before calling the work complete.","area":"integrations","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"phone-calls-listening","title":"An easier workspace for reviewing calls","summary":"The redesigned Phone Calls workspace has been deployed with a clearer recording list, transcripts, transfer details and an improved audio player. Real recording playback and remaining device checks are continuing.","area":"calling","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"notifications-layout","title":"More room for Notifications on large screens","summary":"The Notifications layout improvement has been deployed to use the available desktop width while preserving mobile spacing. Final live layout checks are continuing.","area":"app","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"monitor-activity-workspace","title":"A clearer view of live team activity","summary":"The redesigned Monitor workspace has been deployed with compact activity rows, a desktop detail panel and focused mobile navigation. Final live control and workflow verification is continuing.","area":"app","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"lead-access-requests","title":"An easier way to request access to a lead","summary":"The backend and app changes are deployed. We are verifying the complete request-and-approval workflow and its permission controls before calling this rollout complete.","area":"app","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"kia-nissan-offers","title":"Kia and Nissan offers across Profile and Inventory","summary":"Kia and Nissan offer displays have been deployed on public dealer and inventory pages. We are continuing regional coverage checks and verifying a correction for Kia lease offers when vehicle details are incomplete.","area":"integrations","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"incoming-call-attribution","title":"Clearer lead sources for incoming sales calls","summary":"The backend changes have been deployed to label eligible new Sales-queue callers more clearly. Targeted activation and real incoming-call attribution checks remain pending; existing lead sources and manual edits stay protected.","area":"calling","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"in-app-calling","title":"A built-in phone for your TECOBI workspace","summary":"The in-app phone interface is deployed, while backend integration and a limited pilot are still being prepared. Wider availability, native-device support and real calling checks remain pending.","area":"calling","stage":"working","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"financing-breakdown","title":"A clearer breakdown of financing offers","summary":"We are improving how offers show the out-the-door price, down payment and amount financed. Backend and public-page work is deployed, while the staff editor and full quote, PDF and device verification remain in progress.","area":"app","stage":"working","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"faster-call-connections","title":"Reduce the wait after a customer answers","summary":"A backend improvement has been deployed to reduce work that delays call audio after a customer answers. We are checking real call behavior while preserving cancellation, recording notices and call-history safeguards.","area":"calling","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"expanded-manufacturer-offers","title":"More manufacturer offers on dealer pages","summary":"We are preparing official Ford, GMC, Buick, Cadillac, Honda, Toyota and Hyundai offers for dealer Profile and Inventory pages. Source access, vehicle matching and real coverage checks remain in progress; these additional brands are not yet available.","area":"integrations","stage":"working","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"emergency-call-forwarding","title":"Backup call routing during a TECOBI outage","summary":"The backup-routing code and Account Settings controls have been deployed. Each dealership still needs its own verified provider setup before fallback routing can be considered active; a saved setting alone does not prove calls will reach the backup number.","area":"calling","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"dealer-email-improvements","title":"Clearer dealership email settings","summary":"Work continues on shared dealership email settings, CC/BCC, Reply All and separate email preferences. Release is paused while the required database and email-service prerequisites are completed safely. The new email delivery settings are not active.","area":"messaging","stage":"working","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"customer-call-recovery","title":"Recover from calls that remain stuck after cancellation","summary":"Call-recovery changes are progressing through release verification so an ended attempt does not keep blocking new calls across devices. Recovery still requires evidence that the previous call has ended safely.","area":"calling","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"closing-report-improvements","title":"Clearer closing rates by lead type","summary":"Closing reports now have separate lead categories and totals in the deployed app. We are refining Internet and Social source classification and completing production report checks so the numbers remain consistent.","area":"app","stage":"working","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"automated-email-followups","title":"More reliable automated email follow-ups","summary":"We are correcting failures in automated email follow-ups and moving them through the authenticated sending path. The remaining worker rollout and real provider-acceptance checks are still in progress; earlier failed messages will not be resent automatically.","area":"messaging","stage":"working","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"assistant-work-priorities","title":"More useful daily priorities from the assistant","summary":"Production rollout and verification are progressing for clearer daily priorities, better follow-up context and more accurate workflow answers. A further correction keeps customer-record lookups available when a question also asks for support.","area":"app","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"android-document-camera","title":"Take a photo when uploading a document on Android","summary":"The updated Document Center includes separate Take Photo and Choose File options. Web and app update packages have been deployed; hands-on Android verification remains with our device-testing team.","area":"app","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"ai-call-warranty-directions","title":"Warranty information and directions during AI calls","summary":"The calling changes are deployed for supported published manufacturer-warranty lookups and optional dealership-directions texts. Real call and delivery checks are still required; published warranty terms do not confirm coverage for an individual vehicle.","area":"calling","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"ai-call-transfers","title":"Clearer call transfers and introductions","summary":"Updated call-transfer code is deployed for direct handoffs, introductions and clearer recipient selection. Final coordinated calling checks and any required account-specific activation remain pending.","area":"calling","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"ai-call-availability","title":"Respect team availability for AI call handoffs","summary":"Queue controls for business hours and clocked-in staff are being rolled out. Account-specific settings and real after-hours behavior still need verification before availability can be confirmed for each dealership.","area":"calling","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"active-call-controls","title":"Move and dismiss call controls more easily","summary":"Updated call panels have been deployed with movable controls and automatic cleanup for completed calls. Final live dismissal, recovery and device behavior checks are continuing.","area":"calling","stage":"upcoming","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"account-billing-signup","title":"Simpler account billing and online signup","summary":"We are developing account-owned billing, invoices, payment options and online signup. This remains development work and is not being rolled out to customers yet.","area":"platform","stage":"working","updatedAt":"2026-10-24T21:13:38.727Z","releasedAt":null},{"id":"client-hub-launch","title":"Your new updates and status hub","summary":"Follow TECOBI improvements, see what is coming next, and check service availability in one place. This hub runs separately from the main app and includes official Twilio, Google Cloud and OpenAI status.","area":"platform","stage":"released","updatedAt":"2026-10-24T15:52:56.821Z","releasedAt":"2026-10-24T14:21:00.000Z"}],"incidents":[{"id":"kia-lease-offer-visibility-20261024","title":"Kia lease offer visibility","summary":"Some Kia lease offers are missing from vehicle offer results because required vehicle eligibility details are unavailable. Other Kia promotions remain available. A correction is being prepared.","status":"identified","kind":"manual","affectedServiceIds":["api"],"startedAt":"2026-10-24T18:08:14.039780Z","updatedAt":"2026-10-24T18:35:55.801320Z","resolvedAt":null},{"id":"tecobi-service-disruption-20261024","title":"Slower service and delayed call connections","summary":"On October 24, some users experienced slow responses and delayed call connections. Incoming call notifications were temporarily limited while we reduced system load. Corrective changes were deployed, and sustained checks confirmed that normal service performance returned. We are continuing additional real-call and mobile-device checks.","status":"resolved","kind":"manual","affectedServiceIds":["app","api"],"startedAt":"2026-10-24T13:58:00.000Z","updatedAt":"2026-10-24T16:21:14.803Z","resolvedAt":"2026-10-24T14:56:01.000Z"}]}